Department Overview
\"Welcome to TD, how can I help?\"
Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.
Every day is an opportunity to learn and grow, and help our Customers feel confident that we'll be there for them anytime they need to call us\u2026 buying their morning coffee, shopping online, paying their bills, or planning for that next trip.
Job Description
The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.
You are the voice of TD and your role is to:
Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.
Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.
Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers' needs, and protecting the Bank from risk.
Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.
Requirements
Who You Are
You are passionate about understanding each Customers' needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.
You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.
You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
Experience & Education Requirements
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French
Additional Information
As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
Your Commitment
Training Commitment (Full time hours)
Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues.
Scheduling Commitment
Full Time - 37.5 hours/week, must be flexible to work 7am-midnight
Part Time \u2013 You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week.
What's Next?
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities we live in?
We want you! Apply Now\u2026
14201 - Banking, insurance and other financial clerks (NOC)
CF - Customer Facing - (Customer Facing / Non-Customer Facing Job)
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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407048BR
Call Center
Montreal, QC
May 4, 2023
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Company Overview
Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com
Department Overview
“Welcome to TD, how can I help?”
Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.
Every day is an opportunity to learn and grow, and help our Customers feel confident that we’ll be there for them anytime they need to call us… buying their morning coffee, shopping online, paying their bills, or planning for that next trip.
Job Description
The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.
You are the voice of TD and your role is to:
Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.
Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.
Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers’ needs, and protecting the Bank from risk.
Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.
Requirements
Who You Are
You are passionate about understanding each Customers’ needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.
You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.
You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
Experience & Education Requirements
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French
Additional Information
As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
Your Commitment
Training Commitment (Full time hours)
Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues.
Scheduling Commitment
Full Time – 37.5 hours/week, must be flexible to work 7am-midnight
Part Time – You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week.
What’s Next?
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work, and in the communities we live in?
We want you! Apply Now…
14201 – Banking, insurance and other financial clerks (NOC)
CF – Customer Facing – (Customer Facing / Non-Customer Facing Job)
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
FAQs
Is TD loss prevention 24 hours? ›
Call 24/7 Customer Service at 1-888-751-9000 to enroll.
Should I work for TD Bank? ›Is TD a good company to work for? TD has an overall rating of 3.9 out of 5, based on over 18,318 reviews left anonymously by employees. 78% of employees would recommend working at TD to a friend and 71% have a positive outlook for the business. This rating has been stable over the past 12 months.
Why is TD Bank a good bank to work for? ›This is a place where you can realize your aspirations and achieve your goals, within a supportive and inclusive environment. Collaborating with talented colleagues on interesting and challenging work, every employee has the opportunity to make a profound impact on our business – and our communities.
How long does TD loss prevention take? ›You'll get confirmation that we received your complaint within 5 business days, and you'll receive our final decision in writing within 90 days, which will include: A summary of your complaint. The final result of our investigation.
What is TD Bank cut off time? ›At TD Bank, check deposits made before the cut-off time, typically 8 p.m. ET on business days (Monday–Friday, excluding federal holidays) are usually processed and available the next business day.
How much is TD Bank paying? ›FAQs About TD Bank, N.A.
Hourly pay at TD Bank, N.A. ranges from an average of $15.68 to $29.68 an hour.
They don't do a week in the hole anymore, you should be getting paid every two weeks.
How many vacation days do TD Bank employees get? ›For the 10 Day Mandatory Vacation Standard: employees who receive an exception in a given year must meet the following year's requirement within the first six months of the calendar year.
Why do you want to work at TD Bank answer? ›This is a place where you can realize your aspirations and achieve your goals, within a supportive and inclusive environment. Collaborating with talented colleagues on interesting and challenging work, every employee has the opportunity to make a profound impact on our business – and our communities.
Which work is best in bank? ›- Financial analyst.
- Loan officer.
- Investment banker.
- Credit analyst.
- Financial manager.
- Portfolio manager.
- Branch manager.
Is TD Bank the best company to work for? ›
TD Bank was recently recognized as one of Seramount's 2022 100 Best Companies. The 100 Best Companies list highlights organizations committed to providing support and benefits to working parents.
Is loss prevention the same as security? ›Asset protection takes a broader role beyond preventing shoplifters, employee theft, or ORC from causing shrink in a retail store. AP focuses on protecting every asset on the store premises. Meanwhile, loss prevention's sole aim is to spot and prevent every source of inventory shrinkage in a business.
What does loss prevention look for? ›Loss prevention officers look for any suspicious activity that could lead to theft or loss of merchandise. They also monitor daily activities and inventory levels to ensure store policies are being followed.
What is loss prevention at a bank? ›Loss prevention creates a defense against the many ways that fraud and theft can damage businesses. In brick-and-mortar retail stores, loss prevention might involve installing security cameras or training employees to spot fraudulent returns.
What is TD 24 hour limit? ›TD bank allows customers to e-Transfer $3000 per transfer, the maximum amount of money you can send in 24 hours. After that, the limit goes up to $10000 for seven days and $20000 for 30 days.
Is TD Bank strict? ›TD is strict. Depend on the mistake - thefts and forgery are never accepted.
Can I withdraw $5000 from bank? ›Unless your bank has set a withdrawal limit of its own, you are free to take as much out of your bank account as you would like. It is, after all, your money. Here's the catch: If you withdraw $10,000 or more, it will trigger federal reporting requirements.
What banks pay most? ›- Lazard.
- Rothschild.
- Guggenheim.
- Bank of America.
- Citi.
- Goldman Sachs.
- JP Morgan.
- Morgan Stanley.
Based on current employees, 88% said they receive an annual bonus at Td Bank. Unfortunately, there's a 25% difference between genders; 100% of women and 75% of men responded “Yes” to receiving bonuses.
What pays the most in banking? ›- Investment Banker. Investment banking is a lucrative career in the finance industry. ...
- Financial Manager. ...
- Loan Officer. ...
- Commercial Banker. ...
- Equity Analyst. ...
- Financial Advisor. ...
- Budget Analyst. ...
- Credit Analyst.
How do I move up in the bank? ›
While there are often several opportunities for advancement within the banking industry, many more advanced positions do require licenses, designations or advanced degrees. Some banks will offer on-the-job training or employer-paid education programs for bank employees who want to move up.
How often do bank tellers get raises? ›Yes they get raises. Yes, annually.
How long does it take for TD to pay? ›We usually process payments on the same or next business day. For statutory holidays, please see What transactions are affected by holiday processing days? Funds Withdrawn: Immediately, and dated the same business day. Transaction Processes: Same business day after 11:59 pm ET.
What benefits does TD offer? ›To support your mental well-being, we offer time away from work, flexible work options, performance and service reward & recognition programs, an Employee and Family Assistance program, mental health awareness training and emergency childcare.
Does TD bank match 401k? ›Retirement Plans
TD provides a 50% match on member contributions for less than five years of service, increasing to a 100% match for more than five years of service.
It's important to realize that weekends and federal holidays don't count as business days, even if your bank is open. If you make a deposit on or the day before a holiday, or on a weekend, you can expect to wait a little longer to access that money.
How do I contact TD Loss Prevention? ›If you are concerned that you have received fraudulent e-mail, text or call, disclosed confidential information or have questions about online security, immediately report Fraud by calling 1-800-893-8554. For credit card-related transactions, please contact TD Bank Visa® Credit Card at 1-888-561-8861.
How does TD balance protection work? ›Payment Protection Plan could pay or reduce your balance in the event of a covered job loss, total disability or loss of life. It could provide financial help when you might need it most. To learn more or to enrol in the Payment Protection Plan, call us at 1-800-294-8602.
Does TD Bank have theft protection? ›Sign up for identity theft protection
An identity theft protection program monitors your credit reports, online debit/credit card number(s) and Social Security number. If suspicious activity is detected, you will be notified and will receive identity recovery assistance.
Does TD Bank Reimburse Stolen Money? According to TD Bank, in order to qualify for a disputed transaction, the transaction has to be made with your credit card or debit card. It's up to you to first attempt to resolve it with the merchant directly, and if that doesn't work, you can submit a transaction dispute request.
What is the 24 hour line for TD Bank? ›
Telephone banking services
Live customer service: Help is available 24/7 at 1-888-751-9000 in English and Spanish.
One-time password (OTP) scams
Never provide any of your passwords or PIN to anyone. TD Bank will never contact you asking for your password or PIN. TD Bank will never ask for remote access to your personal device.
Individual accounts are accounts owned by one person and titled in that person's name only. All individual accounts at the same insured bank are added together and the total is insured up to $250,000.
Does TD require a minimum balance? ›No minimum balance requirement. No monthly maintenance fee. Pay no monthly maintenance fee on a linked TD Simple Savings account if you're under 24.
Is TD Bank financially secure? ›All deposits and deposit products are FDIC-insured, up to $250,000 per depositor, per ownership category. That includes checking accounts, savings accounts, money market deposit accounts, certificates of deposit (CDs) and prepaid cards.
What insurance company does TD Bank use? ›TD Trip Cancellation and Trip Interruption Insurance is underwritten by TD Life Insurance Company (medical covered causes) and TD Home and Auto Insurance Company (non-medical covered causes). Medical and claim assistance, claim payment and administration services under the Policy are provided by our Administrator.
Why am I being sued by TD Bank? ›If you have delinquent debt on a Target credit card, TD Bank may sue you in an attempt to get the money.
Has TD Bank ever been hacked? ›TD Bank has agreed to a second state settlement tied to a data breach involving the loss of two backup tapes that may have exposed personally identifiable information for 260,000 of the bank's 8 million U.S. customers.
Can a bank take money from your account without permission? ›In most cases, money can only be taken from your bank account if you've authorised the transaction. But if you notice a payment from your account that you didn't authorise, contact your bank or provider immediately.
Do banks usually refund scammed money? ›Contact your bank immediately to let them know what's happened and ask if you can get a refund. Most banks should reimburse you if you've transferred money to someone because of a scam.
What happens if a bank denies your claim? ›
File a Complaint
If your appeal is denied by the credit card issuer, you still have recourse with a consumer watchdog organization known as the Consumer Financial Protection Bureau (CFPB.) The CFPB maintains a consumer complaint database.